UK delivery:

Standard delivery:  £3 by Royal Mail First Class post, please allow 3-4 days.

Overseas delivery:

Europe:  £15 – normally 5 - 6 Days
Rest of World: £15 – normally 5 - 6 Days


Delivery overseas is a signed-for service.  If you are out, you will be left a card so that you can rearrange delivery with the courier.  Please note that all products are shipped from the UK and you are responsible for any customs or duty charges.


Returns:

We very much hope you are delighted with your purchase, but if for any reason you are not, then it’s very easy to send things back to us: You have 14 days to return products to Grubbies provided they are in their original condition with all product labels still attached.
Please complete the product return form you received with your delivery, indicating whether you would like a refund or exchange.  Please note that, unless the product is faulty, we are not able to refund the cost of original delivery or the cost of returning the products.

Returns should be sent to: Grubbies, 24 Empress Avenue, Wanstead, London E12 5ES.  You are responsible for the package until it arrives at our offices.

Refunds will be made via your original method of payment.


Exchanges:

We will happily exchange any item subject to availability and you will not be charged for delivery of the replacement item.  If you would like an exchange, please indicate which products on your product return form.


Faulty or incorrect goods:

We hope this won’t happen but if you receive any goods that are faulty or if you are sent the wrong items, then please return them to us following the instructions above and, once we have verified the error, we will either send you a replacement item (refunding your return cost) or, if you prefer, refund you in full for the cost of the product and any delivery and return costs incurred by you.
Our returns policy does not affect your statutory rights.


Processing returns:

We aim to process all returns within 14 days of receipt and will let you know by email as soon as we have refunded you or sent you a replacement item.


If you have further queries:

Please don’t hesitate to get in touch if you have questions about ordering, our products or our returns or delivery terms.  Email us at info@grubbies.co.uk and we will email or call you back (as you like) within 24 hours at the latest.

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