Part 1:  About Grubbies

The brand of Grubbies is owned and operated by Crumble and Custard Limited which is also the owner of this website.  Crumble & Custard Limited is registered in England and Wales with company number 07277414  and has its registered office at 24 Empress Avenue, London, E12 5ES.  Our registered VAT number is 109917692.

In these terms and conditions and throughout the website:

  • the term 'Grubbies' along with 'we' and 'us' refer to Crumble and Custard Limited;
  • the term 'you' refers to the user or viewer of our website; and
  • the term 'website' refers to the website at and includes for the avoidance of doubt, the blog and ecommerce site linked to the website to which these terms also apply.

Please do not hesitate to contact us with any queries about these terms or the website generally at

Part 2:  Terms and conditions of using our website

A. Applicable terms

This is the Grubbies website. By browsing and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together, with our Privacy Policy govern Grubbies' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

You are also able to purchase products through our website.  Please note that the purchase of products is subject to and governed by additional terms and conditions of sale (see Part 3 below).  All of these terms should be reviewed carefully before placing an order for goods from the website.

It may be necessary to change and update these terms and conditions from time to time without notice and we recommend that you revisit this page regularly to keep informed of the current applicable terms. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our terms.

B. Content of the website
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

C. Accuracy of information
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies, errors or omissions to the fullest extent permitted by law.

D: Your use of information
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.

By accessing this website, you warrant and represent to us that you are legally entitled to do so and to make use of information made available via the website.  You may only use this website for lawful purposes and not in any way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.

You may not use, download, reproduce, republish, modify, distribute, repost or print content on the website for commercial use, save with our prior written consent. 
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

E:  Use of the website from overseas
The materials on this website are displayed solely for the purposes of promoting Grubbies' products and services available in the UK.  

However Grubbies may accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access the website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.

F: Our ownership of information:
This website contains only material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with these terms and conditions.

The trademarks, names, logos and service marks (collectively "trademarks") (whether or not registered or marked as registered) displayed on this website are registered and unregistered trademarks of Grubbies. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

If you acquire any copyright or other intellectual property rights in the website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the website) on a worldwide basis absolutely to the fullest extent permitted by law. You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the website.

All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

G:  Damage to computers and malicious content
We use reasonable efforts to ensure that our website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this website (including any content on it or any website accessible from it) will not cause damage to your computer or other device and it is your responsibility to ensure that you have the right equipment (including antivirus software) to use the website safely and in a way that may not damage or harm your computer or other device. Except where required by applicable law, we shall not be liable to any person for such loss or damage suffered through use of the website.

H: Links to other websites:
From time to time, this website may also include links to other websites.  These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) and we have no responsibility for the content of any linked website.

I:  Limitations on our liability:
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages arising out of or in connection with these terms and conditions or your use of the website. Except to the extent required by applicable law, Grubbies shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website. These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.  

Nothing in these terms and conditions shall exclude or limit our liability for personal injury or death caused by our negligence nor any other liability that we are not permitted to limit or exclude under applicable law.

J: Governing law:
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Part 3:  Terms and conditions of sale

A. Applicable terms
These terms and conditions of sale apply to any order for products you place through the Grubbies website.  You must read these terms and conditions of sale carefully as when you place an order through the website you confirm you have read, understood and agree to be bound by these terms in their entirety.

B:  Description of Grubbies products
We try to ensure that prices quoted and product descriptions on the website are accurate and fairly described.  Please note though that (i) we will only complete orders if there are no material errors in the prices or descriptions displayed on the website and (ii) we cannot guarantee that your monitor's display of any colour or finish will accurately reflect the colour and finish of the product on delivery.

C:  Your order and acceptance of your order
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place when we dispatch the product(s) to you.

We will notify you by email as soon as possible to confirm that we have received your order.  The products ordered will remain our property until we have received payment in full for those products.

All card payments are subject to authorisation by your card issuer. If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

We use Sage Pay to collect/process transaction information securely, for further details please see the Sage Pay security policy 

D:  Delivery
For full details of delivery charges, times and arrangements, please read our policy on Delivery and Returns which forms part of these terms and conditions.

Risk in your ordered products (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the specified delivery address.  We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.  We will of course make every effort to keep you informed of any such delay.
In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries.

E:  International Delivery
All payments are to be made in pounds Sterling and you will be liable for the exchange rate and any additional processing or administration charges applied in relation to the payment.

Our products are sold on a delivery duty unpaid basis. If you order to an overseas address, you may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

For full details of international delivery charges, times and arrangements, please read our policy on Delivery and Returns, which forms part of these terms and conditions.

F:  Your right to cancel
Customers within the UK and EU have the legal right to cancel orders within seven working days following receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

These rights are in addition to our own policy on Delivery and Returns which forms part of these terms and conditions.

G:  Our returns policy
For details of our returns policy, please review our policy on Delivery and Returns, which forms part of these terms and conditions 
Our policy does not affect your legal rights under the Distance Selling Regulations or any other applicable legislation.

We will not be responsible for any loss or damage to products in transit when returned to us and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you or not refund you in relation to such products.

When items are returned by post, the credit adjustment is made to the credit or debit card account or gift card used as payment for the original order.

H:  Our liability
Nothing in these terms and conditions limits our liability for personal injury or death caused by our negligence or for fraud.  Further, none of our policies affects your consumer rights relating to faulty, unsuitable or misdescribed goods nor your right to our order.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to products purchased through this website and we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

I:  General terms
We may update or amend these terms and conditions of sale from time to time to comply with law or to meet changing business requirements without notice to you and recommend you review these terms regularly and before placing any order so that you understand the applicable terms.

These terms and conditions of sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.

If any of these terms and conditions is found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the remainder shall remain in full force and effect.

J: Governing Law
These terms and conditions are governed by English law. In the event of any matter or dispute arising out of or in connection with these terms, you and we shall submit to the exclusive jurisdiction of the English courts.

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